EXTENDER FINANCE (PTY) LTD

Website and Platform Terms of Use

Effective date: 10 November 2026

These Terms of Use apply to your use of the Extender Finance website at www.extender.co.za, including any of its sub-domains or pages and our online application platform (together, the Platform). Please read them carefully. By using the Platform or ticking the box to accept these Terms of Use, you agree to them. If you do not agree, please do not use the Platform.

1. About us and these terms

The Platform is operated by Extender Finance (Pty) Ltd (registration number 2019/383185/07), a registered credit provider (NCRCP15303) (Extender, we, us or our). Our full contact and legal details are set out in section 20 of our Privacy Policy.

In these terms, you means any person who uses the Platform, including an applicant for credit (the Consumer) and a student whose tuition fees are to be financed (the Student). The Credit Agreement means any pre-agreement statement, quotation and credit agreement concluded between you and us. The Educational Institution means the institution where the Student is enrolled or intends to enrol.

2. Who may use the Platform

  • You must be at least 18 years old and legally able to enter into agreements to apply for credit on the Platform.

  • If you apply for credit to pay for someone else’s studies, you confirm that you are authorised to provide the Student’s information, and that the Student has been informed of, and will take part in, the application and acceptance process. If the Student is under 18, you also confirm that you are the Student’s parent or legal guardian, or that you have the consent of the Student’s parent or legal guardian.

  • You may only apply in your own name. You may not apply on behalf of, or pretend to be, another person.

3. Keeping your access secure

  • We may send one-time PINs (OTPs), links and verification codes to the cellphone number or email address you give us. You must keep these confidential and not share them with anyone.

  • We may treat any instruction or acceptance made with an OTP or verification code sent to you as having been made by you, unless you notified us before that instruction or acceptance that your phone, email or OTP had been lost, stolen or compromised.

  • Please tell us immediately at info@extender.co.za or 087 012 6474 if you suspect that someone else has access to your OTPs, your phone or your email.

4. Information you give us

  • The information you give us must be true, complete and up to date. The National Credit Act requires you to answer our questions fully and truthfully when we assess your application.

  • If the information is false, incomplete or misleading, we may decline your application, withdraw a quotation, exercise our rights under the Credit Agreement and, where the law allows, report the matter to fraud prevention agencies and the authorities.

  • You must tell us promptly if any of your information changes, including your contact details, employer, income or bank account.

5. Applications and credit decisions

  • Submitting an application does not mean it will be approved. Every application is subject to our identity verification, credit checks, affordability assessment and other requirements.

  • Any provisional outcome, estimate or illustration shown on the Platform is for information only. The binding terms are those set out in the pre-agreement statement, quotation and Credit Agreement issued to you.

  • A Credit Agreement is only concluded when you accept it in the manner set out in section 6 and in the Credit Agreement itself, and it is then subject to its own terms and conditions.

  • If we decline your application, we will tell you on the Platform. On request, we will give you the main reason in writing and, if the decision was based on information from a credit bureau, that bureau’s contact details, as required by section 62 of the National Credit Act.

6. Electronic communications, signatures and records

You agree to transact with us electronically, as allowed by the Electronic Communications and Transactions Act 25 of 2002 (ECTA).

  • Electronic communications: you agree that we may give you documents, notices, statements and other communications electronically. These have the same legal effect as if they were in writing on paper, subject to any rights you have under the National Credit Act to receive a document in a particular form.

  • Contact from us and the Educational Institution: by accepting these Terms of Use, you agree that we and the Educational Institution may contact you (and, where relevant, the Student) by phone, email, SMS or messaging application about your application, including to help you complete it, about its outcome and about your account. These are service messages, not marketing. We only send you marketing in line with the choice you make on the Platform.

  • Electronic acceptance: you may accept the Credit Agreement and any related documents by ticking the relevant acceptance boxes on the Platform and entering the OTP sent to you. That action is your electronic signature and shows that you have approved the document concerned.

  • Joint acceptance with the Student: where the Student is not the Consumer, the Consumer and the Student accept the Credit Agreement together in a single electronic session, authenticated by the OTP sent to the Consumer. The Student completes the Student acceptance personally during that session. The Consumer confirms that the Student was present and personally gave that acceptance.

  • Review before you accept: before you accept, the Platform will show you the full documents, allow you to review them, correct any input errors and withdraw from the transaction. Once you have accepted, the Credit Agreement is subject to its own terms.

  • Our records: we record the name and identity number of each person who accepts, the date and time of the acceptance and the IP address used on the relevant document, and keep a record of the OTP verification in our systems. Our electronic records are proof of the acceptance and of their contents, unless the contrary is proved.

  • Time of receipt: a data message you send us is received when it enters our information system and can be retrieved and processed by us. A data message we send you is received when it enters your information system, such as your email inbox or phone.

  • Copies: you may download or ask us for a copy of any document you accepted on the Platform, free of charge.

7. No advice

Information on the Platform is general information about our products. It is not financial, legal or tax advice. You should consider whether a product is suitable for you and, if necessary, get independent advice before applying.

8. Costs

We do not charge you to use the Platform. The only fees and interest payable to us are those set out in your pre-agreement statement, quotation and Credit Agreement, in accordance with the National Credit Act. Your own data and network provider charges apply.

9. Privacy

Our Privacy Policy explains how we collect, use and share personal information, including with credit bureaus and the Educational Institution. We keep the Educational Institution updated on the progress and outcome of your application, including whether you passed our credit check and, if your application is declined, the main reason. Where we rely on your consent for a specific purpose, we will ask for it separately on the Platform.

10. Acceptable use

You may not:

  • use the Platform for any unlawful or fraudulent purpose, or submit false or stolen information or documents;

  • impersonate another person or misrepresent your relationship with the Student or the Educational Institution;

  • interfere with, damage or gain unauthorised access to the Platform, our systems or other users’ information;

  • introduce viruses, malware or any harmful code;

  • copy, scrape, reverse engineer or extract data or content from the Platform by automated means; or

  • use the Platform in any way that could harm us, other users or the Educational Institution.

We may suspend or block access to the Platform if we reasonably believe you have breached these terms.

11. Intellectual property

The Platform, its content, software, design and our trade marks and logos belong to us or our licensors. You may use the Platform only for its intended purpose. You may not copy, modify, distribute or use any of it for commercial purposes without our written permission.

12. Availability and changes to the Platform

We try to keep the Platform available and secure, but we do not guarantee that it will always be available, uninterrupted or error-free. We may change, suspend or discontinue any part of the Platform, for example for maintenance, security or legal reasons.

13. Links to other websites

The Platform may contain links to other websites, including those of Educational Institutions, credit bureaus and regulators. We are not responsible for their content, availability or privacy practices.

14. Limitation of liability

  • To the extent the law allows, we are not liable for any loss or damage arising from your use of, or inability to use, the Platform, including loss caused by interruptions, errors, viruses or unauthorised access, unless it was caused by our gross negligence or wilful misconduct.

  • We are not liable for any loss arising from your failure to keep your OTPs, phone or email secure, or from false or incomplete information you give us.

  • We are not liable for any indirect or consequential loss.

  • Nothing in these terms limits or excludes any right you have, or any duty we owe, under the National Credit Act, the Consumer Protection Act 68 of 2008, the Protection of Personal Information Act 4 of 2013 or any other law that cannot lawfully be limited or excluded.

15. Relationship with your Credit Agreement

These terms govern your use of the Platform. Your credit is governed by your Credit Agreement. If there is any conflict between these terms and your Credit Agreement, the Credit Agreement prevails.

16. Changes to these terms

We may update these terms from time to time. The latest version will be published on the Platform with its effective date. Changes will not affect a Credit Agreement already concluded, which may only be changed in accordance with its own terms and the law.

17. Complaints and disputes

If you have a complaint, please contact us first at info@extender.co.za or 087 012 6474, and we will try to resolve it. Complaints about a Credit Agreement may also be referred to the National Financial Ombud Scheme or the National Credit Regulator, as set out in the Credit Agreement. Privacy complaints may be referred to the Information Regulator, as set out in our Privacy Policy.

18. General

  • These terms are governed by the law of the Republic of South Africa.

  • If any provision of these terms is found to be invalid, the rest of the terms remain in force.

  • If we do not enforce a right under these terms immediately, we do not waive that right.

  • We may transfer our rights and obligations under these terms, as allowed by law.